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Cancellation & Amendment Guarantee

Coronavirus - frustrating right?


If you are uncertain about booking your visit we completely understand and want to take away any uncertainty that you might have by putting your best interests first.

With our 100% Protection Guarantee, should the worst happen and your holiday is impacted by the effects of Coronavirus we will offer a 100% refund on your tickets booked after 10th March 2020 as long as they have not been used.

Tickets Sent Out 48 Hours In Advance Of Your Visit:

If you've booked tickets for any of the below attractions please rest assured your booking is guaranteed and tickets will be sent out 48 hours before your visit. If you have any concerns please email our brilliant customer service team. 


  • Disneyland California
  • Disneyland Paris
  • Walt Disney World Resort
  • Universal Studios Orlando
  • Universal Studios LA
  • SeaWorld Orlando
  • Burj Khalifa
  • One World Observatory
  • Busch Gardens
  • Legoland Florida
  • SeaWorld Gold Coast
  • Warner Bros Movie World - Gold Coast
  • Wet'n'Wild
  • The Heineken Experience
  • Singapore Aquarium S.E.A
  • Night Safari Singapore
  • The Museum of Modern Art 
  • Gardaland
  • Wild Wadi Waterpark
  • Puy du Fou - Grand Parc

Tickets Excluded:


  • Puy du Fou - Night Show
  • Theatre Tickets
  • Disneyland Paris Events

Do you know what is even better?


There are no extra hidden fees or insurance costs for this protection. Everything is covered by 365Tickets.

How the 100% Guarantee works?


  • Once you make a booking your order will be placed on hold to ensure you are completely protected. Rest assured whilst your booking is on hold your purchase and tickets are 100% guaranteed.
  • Bookings will be processed 48 hours before your selected visit date only - you can cancel and get a full refund of your booking before your booking is confirmed if your trip is impacted by the Coronavirus outbreak.
  • If you make a booking and your visit date is within the 48 hour period your booking will not be valid for the 100% Protection Guarantee and will be processed by our customer care team immediately.
  • All customers requesting their tickets to be processed before the 48 hour period before the visit date will not be covered by the 100% Protection Guarantee.
  • Once your booking is confirmed and processed by 365Tickets - no cancellation or refund can be applied.

How to claim your refund?


We sincerely hope it doesn’t come to this but if your trip is impacted and you can no longer make use of your tickets, 365Tickets will refund you in full for your purchase.

Simply give us a call or email us with your order reference and we will look into offering you a refund once a claim is processed.

Please note:


  • The cardholder must make the cancellation or amendment request;
  • If you choose to change your tickets, for a new date or a different product there could be additional fees.
  • Please allow 10 - 15 working days for us to process your refund if your claim is valid
  • Proof must be provided when claiming your refund that your trip has been disrupted, by impacts on transport due to Coronavirus (fuel shortages are excluded).
  • If you want to find out more about your purchase please give us a call on 0203 540 7707.

*Terms & Conditions


The 365Tickets Protection Guarantee is valid on all bookings on the list above made after 10th March 2020, only.

If your trip is impacted by the Coronavirus:

  • 365Tickets will refund your tickets in full, or offer you an alternative date or product, the choice is yours.

The Protection Guarantee is valid if your travel is impacted by any of:

  • Access to and across country borders are hindered.
  • The attraction is closed due to Coronavirus.
  • You or a member of your group is diagnosed with Coronavirus.
  • Transport such as flights are cancelled due to Coronavirus.
  • New transport procedures cause problems for your travel.

Important: We shall ask for your date of visit in a question during the booking process. If you do not answer this question with a visit date one of our customer care team will contact you to ensure we have a date of arrival for your visit.

If we are unable to get in contact with you after 3 separate attempts, your booking will have to be processed and the Protection Guarantee will no longer be applicable. You will be unable to claim a refund in the event of your trip being disrupted by Coronavirus.

365Tickets reserves the right to withdraw the The Protection Guarantee in part or entirely, at their sole discretion.