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Terms and Conditions

These Terms & Conditions apply to all tickets offered for sale by 365tickets.co.uk or any of its affiliate sites. The term 365 Tickets in any paragraph below applies to any site within the 365 Tickets Group.

TICKET PRICES
Processing Fees (minimum 50 pence) depend on the total value of the order, never exceed a maximum of GBP12 (or the equivalent in other purchase currencies), and will be clearly itemised in your shopping basket. Booking Fees, if applicable, are shown next to the ticket prices for each product. Prices of individual products are inclusive of all taxes.

DISCOUNTED COMBINATION BOOKINGS
The system will offer the opportunity of adding additional products when the first has been selected, showing the amount to be saved if applicable. At the end of the booking process, vouchers or tickets when applicable for all the attractions will be offered according to the delivery methods available. Attractions booked separately will not be subject to combination discounts. Discounts may not be available on certain products.

UNACCOMPANIED CHILDREN
Unaccompanied children are not permitted to attend any attraction. Any booking made for an unaccompanied child will be taken as confirmation that the child will be joining a party under the supervision of an adult aged 18 years or older. Neither 365 Tickets nor its affiliate sites will be held responsible if a child is turned away at the venue, nor will the ticket be refundable.

GIFT VOUCHERS
Gift Vouchers are on sale in any available currency. A unique Voucher Number and Security Code will be located on the Gift Voucher together with instructions for redemption. Any unused credit may be applied to a subsequent purchase during the validity period of the Gift Voucher.
Please note, any gift vouchers purchased for special offers, the expiry date is valid only until the end of the offer. Please check the expiry date prior to selecting this option. 

ADMISSION PRICE CHANGES OR CURRENCY FLUCTUATIONS
Any price increases imposed by our Suppliers or caused by currency fluctuations are applied immediately to the products sold on this site. The price confirmed to you and paid for by you at the time of booking will not be affected by subsequent price changes and your voucher or tickets delivered by 365 Tickets or any of its affiliate sites will be accepted for admission at the venue regardless of when it was purchased.

CONFIRMATION AND ISSUE OF VOUCHERS
At the end of the payment process, your booking will be confirmed online and your voucher (see credit card security below) will be delivered electronically or, if requested, by fax or first class post. Confirmation and hyperlinks to retrieve vouchers (if you elected not to print at the time of booking) will be sent to the email address you entered at the time of booking. If you have entered a wrong address or have spam filtering in place (see SPAM below) please telephone us or email us at info@365tickets.com to explain and we will explore ways to get your vouchers to you. If you chose Fax delivery, please make sure your correct fax number was entered and that your fax machine is switched on within five minutes of making the booking as fax delivery is often very quick. If you chose postal delivery, your vouchers will be mailed to you by first class post within 24 hours of confirmation of your booking. Occasionally, mail does go astray and if you have not received your voucher within a reasonable time, please let us know and a duplicate will be mailed.

Please note that certain products require a confirmation reference from the supplier which we obtain electronically. This normally happens immediately but occasionally there may be a delay in sending voucher links to you. Our system will keep you informed.

CONFIRMATION AND DELIVERY OF ACTUAL PRINTED TICKET/S
At the end of the payment process, your order will be confirmed online and your departure date, visit date and mailing details electronically submitted to the supplier for fulfilment. Your tickets will be mailed to you by first class or express post in accordance with the timeframe selected during the booking process. If your tickets have not been received within the selected timeframe, please telephone us or email us at info@365tickets.com to explain and we will explore ways to get your tickets to you.

LOST OR STOLEN TICKETS
In the majority of cases actual hard copy tickets can not be re-issued if lost or stolen. It may be possible that the tickets can be voided although this process may take several weeks. If tickets are successfully voided a partial refund may be available, however, this is subject to the supplier’s terms and conditions.

CREDIT CARD SECURITY
Because of a recent increase in attempted card fraud we have had to institute stricter security checks on bookings for certain attractions. If the CV2 number from the back of your card has been entered incorrectly or if the billing address for your card statement does not exactly match your issuing bank's records, delivery of your voucher will not be immediate. You will see a screen at the end of the booking process explaining what has happened. In certain cases we might have to run the credit card charge manually to override the online booking. Please bear with us if this happens. Credit card security is just as important to you as it is to us.

AMENDMENTS
Please note that generally our tickets are non-changeable and non refundable and we are restricted by the terms and conditions of the Supplier. However, we do understand that occasionally amendments and cancellations are unavoidable and we will do our best to accommodate the client’s requirements. The important issue is to advise us in writing (e-mail) at the very earliest opportunity for us to be able to assess the situation and assist where we can. In the event that we are able to assist then the following will apply:

AMENDMENTS OF VOUCHERED BOOKINGS
There are two clear and distinct types of booking and each has its own amendment policy and terms & conditions.

Freesale products are those which do not require a supplier confirmation. These may often be amended if at least 24 hours’ notice is given by telephone or email. For amendments within 24 hours a change may be made at the sole discretion of 365 tickets and/or the supplier. There will be a charge of GBP1.00 (USD2.00, EUR1.50, AUD2.50) applied to each change per booking. No amendments after the date printed on the voucher will be accepted.

Bookings with a supplier confirmation. Any booking that requires supplier confirmation is subject to the supplier’s own terms and conditions and amendment charges. Amendments are not usually possible but if amendment is possible, there will be a charge of GBP1.00 (USD2.00, EUR1.50, AUD2.50) applied to each change per booking.
No amendments after the date printed on the voucher will be accepted.

CANCELLATION
Please note that generally our tickets are non-changeable and non refundable and we are restricted by the terms and conditions of the Supplier. However, we do understand that occasionally amendments and cancellations are unavoidable and we will do our best to accommodate the client’s requirements. The important issue is to advise us in writing (e-mail) at the very earliest opportunity for us to be able to assess the situation and assist where we can. In the event that we are able to assist then the following will apply:

CANCELLATION OF VOUCHERED BOOKINGS
There are two clear and distinct types of booking and each has its own cancellation policy and terms & conditions.

Freesale products are those which do not require a supplier confirmation. With these, if you wish to cancel, you must notify 365 Tickets no later than 72 hours before the date printed on your voucher. Cancellations received within 72 hours or after the date printed on the voucher are not eligible for refund, although credit for use on www.365tickets.com can be provided. For cancellations made more than 72 hours days in advance a 365 Tickets GBP5.00 (EUR7, USD10, AUD15) cancellation fee will apply.

Bookings with a supplier confirmation. These are bookings which have the supplier's own confirmation printed on the voucher as well as a 365 Tickets reference and normally may not be cancelled. For these, if amendments are possible, cancellations must be advised at least 7 days prior to the date printed on the voucher and are subject to the supplier’s own terms and conditions. In some extreme cases cancellations may be required more than 7 days before. Please ask at time of booking. In the event that the supplier also levies a cancellation charge, you will be notified of this at the time of cancellation. For cancellations of more than 7 days in advance a 365 Tickets GBP5.00 (EUR7, USD10, AUD15) cancellation fee will apply.

Cancellations within 7 days of the date printed on the voucher these are subject to the supplier's own terms & conditions and will need to be referred back to the supplier or attraction and will incur cancellation charges as levied by the supplier or attraction, plus 365 Tickets own GBP5.00 (EUR7, USD10, AUD15) cancellation charge.

With all supplier confirmation bookings, cancellation within 72 hrs of the date printed on the voucher are not eligible for a refund, although it may sometimes be possible to issue credit for use on www.365tickets.com.

In all cases no cancellations after the date printed on the voucher will be accepted.

ACTUAL PRINTED TICKET CANCELLATIONS
If you wish to cancel you should notify 365 Tickets immediately. Where possible, 365Tickets will endeavour to cancel and refund your order. If the intended visit date has passed, or if our supplier has been notified of the booking, cancellation will not be possible. Furthermore a number of our suppliers have stipulations that prohibit cancellations and refunds. In such instances 365Tickets would be unable to offer a cancellation. For cancellation of vouchered products please see the previous paragraph. Disneyland Paris is a vouchered product and as such is non-refundable.

CANCELLATION PROTECTION:
​Please note that on both 365tickets.com and 365tickets.co.uk we have procured and offer an independent, ‘Cancellation Protection Policy’ through Ticketplan Ltd. (409405). This is an elective policy that should be considered when purchasing your tickets. Ticketplans Ltd. Terms & Conditions, available here, should be read and understood before purchasing. Should you have purchased Cancellation Protection and wish to make a claim we are to advise and direct customers to this link.

DATA PROTECTION
365 Tickets will not pass on any of your details to any third part unless we have specifically requested your permission and you have agreed or it is absolutely necessary when fulfilment of any or all of the booking is by a third party. In these rare cases you will clearly be advised at the time of booking. If you choose to ‘opt in’ to our mailing list, we undertake that this list is not passed to, or shared, with any other company..

SPAM
Confirmation of your booking is sent to the email address which you enter at the time of making your booking. However, if you have spam filtering on your email account, our email might not get to you. Before starting your booking, please add our domain 365tickets.com to your list of trusted domains, sometimes referred to as the safe list, to ensure that the email with your voucher links reaches you.

SITE ERRORS
If a product is loaded or displayed in error , be it human error or technical error, on the 365 Tickets websites, we reserve the right to cancel and refund any bookings made for these products before the visit date booked, as is our right under Jersey law. Where possible we will try and offer an alternative.

BOOKING CONDITIONS
• 365 Tickets tickets/vouchers and those of its affiliates are sold subject to availability in the case of request bookings and subject to the Terms and Conditions imposed by our Suppliers.
• Neither 365 Tickets nor its affiliates will be liable for any act or omission by any person not employed directly by 365 Tickets or its affiliates and has no control over our Suppliers and cannot be held responsible for any act or omission of our Suppliers or their servants, agents or employees.
• Neither 365 Tickets nor its affiliates can be held responsible for any loss, damage or expense whatsoever and without prejudice to the generality of the foregoing whether caused by strike, civil commotion, fire, war, threat of war, terrorist activity, National or nuclear disaster, late delivery, adverse weather conditions, cancellation of performances, Shows, Sporting Events, Tours or temporary or permanent closedown of Attractions made by our Suppliers for any reason whatsoever or other force majeure. In no circumstances whatsoever shall 365 Tickets or any of its affiliate sites be liable for any consequential loss or damage. Subject to the Terms and Conditions contained herein, any liability of 365 Tickets and that of its affiliates shall be limited to the price paid for the tickets/vouchers.
• Neither 365 Tickets nor its affiliates have any control over the Theme Parks / Attractions / Entertainments / Shows / Restaurants / Sporting Events / Tours and all details and descriptions in relation thereto are for guidance only and have been provided to 365 Tickets and affiliates by our Suppliers and copied by 365 Tickets and its affiliates for your information as accurately as possible. Neither 365 Tickets nor any of its affiliate sites accept liability for any inaccuracy in the information contained on this or any affiliate website, which may be altered at any time without prior notice and also reserves the right to alter, amend or cancel any of the offers as published in this website.
• Unless otherwise agreed these conditions and the contract shall be subject to and construed in accordance with Jersey Law and subject to the exclusive jurisdiction of the courts of Jersey. It is hereby deemed that all contracts have been made in the jurisdiction of the Royal Court of Jersey.

 

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